Northern Management Training Manuals

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Know Your Resident Manager

Before reading this handbook, please understand that Northern Management manages several types of housing facilities. We oversee everything from Community & Technical College Student housing buildings, to single family rental houses. This handbook is intended to outline our basic policies, yet be a sufficient tool for all residents, no matter their dwelling type.

The policies and procedures outlined throughout this handbook are described from the Community & Technical College Housing (dorm-like setting) perspective. Whenever we refer to the Resident Manager, if you are not in a Community or Technical College Student dwelling, or there is not a Resident Manger that lives on-site, we are referring to the Property Manager that works out of the main Northern Management office in the St. Cloud location.

The following rules and regulations are part of your rental agreement. These policies are established in order to make your stay at the complex as pleasant and enjoyable as possible. Please be sure to read these policies and your lease thoroughly, so you understand your responsibilities and those of the management company. At any time during your occupancy you feel that a policy, maintenance request, common area cleanliness or any other item is not being handled properly by the Resident Manager, please contact Northern Management.

Office Hours
Emergency
Service Request
Quiet Hours
Bedroom Assignments
Apartment Showing

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OFFICE HOURS: The Resident Manager's hours should be posted in the office window or by the office door. Weekend and seasonal hours will be posted in advance on the office door. Please feel free to stop by or call the office if you have anything to discuss with the Resident Manager during the posted times. If possible, call for an appointment first so the Manager can set aside a time especially for you. We ask that you only contact them during the posted office hours or in the event of an emergency.

EMERGENCY: In case of emergency, please contact the Resident Manager in the office or at their apartment. You may leave a message on the telephone if you are unable to contact the Resident Manager. If the situation is such that it warrants immediate attention and the Resident Manager is gone, please try to contact Northern Management or the emergency pager number at (612) 530-4422. The following items are considered to be emergencies: No heat, no electricity, sewer backup, fire, vandalism to complex or property, etc. Please follow the appropriate guidelines if it is not an emergency.

SERVICE REQUEST: If you have any requests for repairs, please call or stop at the office to complete a work order form, or enter your request on-line at www.nomgmt.com/maint. The work will be assigned to our maintenance personnel and completed as soon as possible. We must have the request in writing in order to correct the problem. The only exception will be during an emergency situation. NOTE: Residents will be charged for service requests if the repairs are required as a result of the resident's misuse, abuse, or negligence. Also, there will be a charge for clogged toilets unless it is a problem with the toilet malfunctioning or with the sewer line.

QUIET HOURS: The designated quiet hours are Sunday through Thursday nights from 10:00 p.m. until 8:00 a.m., Friday and Saturday nights from 11:00 p.m. until 10:00 a.m. During quiet hours it is considered noisy if any type of noise (i.e. TV, stereo, stereo bass, loud talking, etc.) can be heard past the apartment door. It will be up to Management's discretion as to what is noisy. Consideration must be given at all times to the residents neighboring your room and apartment. Please be aware that if you have a T.V. or stereo and have received a number of noise violation notices, you will be asked to remove that item from the complex. The item must be removed from the building immediately and cannot be returned or stored anywhere on the complex premises. If the item is found back on the premises, it is grounds for confiscation and/or eviction. Also, recognize that during "non-quiet hours" you must still maintain respect for other residents by keeping televisions and stereos at a reasonable volume level.

BEDROOM ASSIGNMENTS: In Community & Technical College Housing, students are assigned a bedroom. The resident may not switch to a different bedroom without Management's written consent (new paperwork must be completed). View the labeled bedrooms in your apartment. The basic labeling starts with the first bedroom as A, and so on down the hall. When you are in a shared unit (example D, E), "E" is always near the window. Management reserves the right to transfer a resident to other apartments.

APARTMENT SHOWINGS: Once management receives your notice of your intention to vacate the premises, we will be actively marketing your apartment. Management may enter the apartment at any reasonable time to show the apartment to potential residents. Our ultimate goal is to provide you with a 24 hour advance notice of any upcoming showings, but that is not always feasible. We will provide you with as much notice as possible before entering your apartment for any reason. Always remember that the cleaner and better kept your apartment is, the faster it will be leased to a new resident. Therefore, if your apartment is in extraordinary condition, the amount of showings we will need to do to rent your apartment should be limited!

The Resident Manager will enforce all rules and policies contained in this handbook. All residents should respect the Resident Manager's authority. If the resident feels that the Resident Manager has overstepped his or her bounds, they should comply with the Resident Manager's directions, and contact Northern Management during normal office hours to file a complaint.

Management reserves the right to rescind, change, or add additional rules to this handbook from time to time as may be needed for the safety, care and cleanliness of the premises, and for securing the comfort and convenience of all tenants. Management also reserves the right to inspect an apartment at any reasonable hour by so advising the tenant. In the event that maintenance or cleanliness is found to be unsatisfactory, the tenant may be required to correct the condition or be charged for the cost to remedy. In the event that any clause, term, or condition of this lease shall be determined to be unenforceable, said provision shall be deleted from the terms of this agreement and the remaining terms and conditions of said lease shall remain in full force and effect as though constituting agreement hereunder.

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